SHIPPING & RETURNS POLICY

1: Delivery

Al-Wifaq General trading LLC online store delivers products within the United Arab Emirates through a shipping company and at our discretion; your order is expected to reach within two days (2) to seven business days (7) from the day your order is confirmed by email depending on your area. If there is no one to receive the order, you will have the option to arrange an alternative delivery date or get additional information about receiving your order from the delivery company. If you are unable to receive your order on the second delivery attempt, you may have to pay an additional delivery fee for any further delivery attempt.

"The local  delivery charges will be 22 AED for all the  orders  below 500 AED.

""ree shiping on orders  above 500 AED"

2: Cancellation

If you change your mind before receiving your order, simply contact customer service on +971 4 224 2449 to cancel your order, and we will do our best to cancel it provided your order has not already been executed. If this happens, we will treat the cancellation as a return. Please refer to the Returns section below for more information. In any case, you can always contact our customer service, they will be happy to help you.

3: Returns

If you receive an unsolicited product, the product you received is damaged or defective, or if you simply want to return the product for any reason, you can return the product. None of the products to be returned if the product is used. The product(s) must be in the same condition as they were when they were received. They must be in good condition. The original invoice must be available. Returns must be within 7 days as of the date they were received. We will not accept any returns if the product is used. Returns may not be accepted if they have been damaged or dirty. Once we have examined the returns and have agreed to return them, we will refund the price you have paid for said product(s), excluding delivery fees.  We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns that customers make, and we may refuse to accept orders at our discretion if products are returned repeatedly.

4: Exchanges

You can replace the product (products) within fourteen 14 days from the date you receive your order, subject to inventory availability. None of the products to be returned if the product is used. The product(s) should be in the same condition as it was when it was received, in good condition, in its original boxing or packaging. The customer must present his or her identification card as well as the original invoice. Once we have received and examined the returned product, you may replace this product with any other product. All products should be fully adhered to in accordance with the precautions and instructions attached to them. You should always check product components to avoid any potential allergic reactions.